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Pandora shuts off after a few minutes

raymirtimer
Local Performer

My pandora shuts down after about 2 minutes of playtime  how can I fix this

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Havamarie
Local Performer

I am having the same problem. Most of the time the app shuts down completely when my screen shuts off. And sometimes it's random. It has been doing this since 4/22. Please help me! 

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10 Replies

AdamPandora
Community Manager
Community Manager

@raymirtimer Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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Havamarie
Local Performer

I am having the same problem. Most of the time the app shuts down completely when my screen shuts off. And sometimes it's random. It has been doing this since 4/22. Please help me! 

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AdamPandora
Community Manager
Community Manager

@Havamarie Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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Jlarose511
Local Performer

Same for mine and I pay for premium.. pandora has been crappy lately

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AdamPandora
Community Manager
Community Manager

@Jlarose511 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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Jeanine69
Local Performer

I'm on a galaxy phone. ATT. S22

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AdamPandora
Community Manager
Community Manager

@Jeanine69 Could you tell me a bit more about what is happening?

  1. When you say the app shuts down, does app completely close, and you are sent back to your phone's home screen?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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Kp4ls
Local Performer

In all places computer with window and celular note 20 samsung, with my car radio all times

 

 

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gregoryvaugahan
Local Performer
Mine shut off on my Roku. I disabled the screen saver and that fixed it.
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AdamPandora
Community Manager
Community Manager

@Kp4ls Could you tell me a bit more about what is happening?

  1. When you say the app shuts down, does app completely close, and you are sent back to your phone's home screen?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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