Pandora shuts off after a few minutes

[raymirtimer]

My pandora shuts down after about 2 minutes of playtime  how can I fix this

[AdamPandora]

@raymirtimer Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Havamarie · Accepted solution]

I am having the same problem. Most of the time the app shuts down completely when my screen shuts off. And sometimes it's random. It has been doing this since 4/22. Please help me! 

[AdamPandora]

@Havamarie Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Jlarose511]

Same for mine and I pay for premium.. pandora has been crappy lately

[AdamPandora]

@Jlarose511 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Jeanine69]

I'm on a galaxy phone. ATT. S22

[AdamPandora]

@Jeanine69 Could you tell me a bit more about what is happening?

1. When you say the app shuts down, does app completely close, and you are sent back to your phone's home screen?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[Kp4ls]

In all places computer with window and celular note 20 samsung, with my car radio all times

[gregoryvaugahan]

Mine shut off on my Roku. I disabled the screen saver and that fixed it.

[AdamPandora]

@Kp4ls Could you tell me a bit more about what is happening?

1. When you say the app shuts down, does app completely close, and you are sent back to your phone's home screen?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[Wombaticus]

Same. The screen shuts off and I get about a minute and that’s it

[AdamPandora]

@Wombaticus Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?

Thanks for working with me on this.