Pandora and play music I will play commercials

[Rivercityred]

Today I open Pandora app and it opened and I was in the middle of a song and wouldn’t play the music I tried logging out and coming back in and I caught it when it was in the commercial in the commercial played with sound but when the record came on and wouldn’t play sound

[AdamPandora · Accepted solution]

@Rivercityred Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Cookeauto]

I am having the same issue. Windows laptop worked fine days ago. Now it will play a commercial but not music. using website connection on a Dell laptop. Acts like it is loading with the spinning record but does not play music. Has been on the spin cycle for 4 day on this laptop. Turned off and restarted computer = still same issue. All other programs play music and video with no issues. 

[AdamPandora]

@Cookeauto Could you tell me a bit more about what is happening?

If you are on a computer, are you listening from:

• Our website, or the desktop app? If you're listening from our website, what browser are you using?
1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[TWR]

I am using a Dell Inspiron Laptop and windows.  I can't get a screenshot but there is just a revolving disc in the center and nothing else is moving forward towards loading a station and playing.

[TannerPandora]

Hi @TWR 

Welcome to community!

I tested your account and didn't have any trouble with playback on my end using a Firefox web browser.

Can you try using a different browser than the one you're on to see if you have the same experience? This will help determine if it's a browser issue.

Let me know how it goes and if you're still having trouble.

Here are some additional troubleshooting steps that may be helpful depending on the browser you're using:

• Chrome
• Firefox
• Edge

[Rosary16]

Windows new computer

Moderator Edit: Removed Personal Info

[AdamPandora]

@Rosary16 I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.