I recently deactivated my account to bring my family in to a family plan. Now my playlists are missing from my collection and can no longer add songs to my playlists. I can go listen to my playlist through my profile tab. I have tried collecting them and downloading through my profile tab but it does nothing. I do a lot of offline listening to my playlists and now I can not do that. Can someone please help?
Thanks for following up, @KWin1.
I recommend running through the following troubleshooting steps to see if it resolves the issue: Troubleshooting for Android Devices
Let me know how it goes.
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@BigTuck Nice to see you around the Community. 👋🏽
Could you tell me a bit more about what is happening?
What are the names of some of the playlists that are missing from your collection?
Also, are you listening to Pandora on a computer or on a device?
Thanks for working with me on this. 🤝
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@AdamPandora I changed my account to a family plan and ever since I have been unable to add songs to my pre existing playlists nor can I download my playlists for offline listening. My playlists are missing from my Collection all together. The only way I can access my playlists is by going to my profile hitting playlists and I can listen to what is there, I still cant add or download
I listen using my Galaxy Note 8 on AT&T service. I receive no error messages.
Profile tab shows 25 playlists I can click that and takes me to my playlists
my collection showing no playlists
some of my playlists
I'm currently having the exact same problem after switching to a family plan. Did you find a way to fix it?
@KWin1 Could you tell me a bit more about what is happening?
What are the names of some of the playlists that are missing from your collection?
Also, are you listening to Pandora on a computer or on a device?
Let me know.
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (03.25.24)
@KWin1 Can you please send me screenshots of both screens you mentioned:
Thanks for working with me on this. 🤝
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (03.25.24)
pleamy pgole shows I have 32 playlists but none are in my collection
Thanks for following up, @KWin1.
I recommend running through the following troubleshooting steps to see if it resolves the issue: Troubleshooting for Android Devices
Let me know how it goes.
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (03.25.24)
Thanks that actually worked 🙂
@KWin1 Glad to hear things are back up and running again.
If this continues to be an issue down the line, please make sure to reach back out to us and let us know.
Thanks for listening!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (03.25.24)