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Recovering Deleted Stations or Playlists

Sugarfoot
Local Performer

Hello. My son deleted my thumbprint station. Can pandora please restore it?

Labels (3)
101 Replies

AdamPandora
Community Manager
Community Manager

@Haleydean4 The Pandora account connected to your Community profile is currently set up with the free service.

My guess is your upgraded account with that custom playlist is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

mdweik
Local Performer

Hello, please restore Irish Pub Favorites Radio- it is easily one of my oldest stations and it has vanished!
Thank you in advance for your time

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AdamPandora
Community Manager
Community Manager

@mdweik Unfortunately, that station is no longer available on Pandora.

I recommend creating a new station based off of one of your favorite tracks that played on that station.

Alternatively, it looks like we also have a separate Irish Pub Rock station here.

We apologize for any inconvenience. 

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RedemptionRide
Local Performer

One of my Playlist mysteriously disappeared.

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AdamPandora
Community Manager
Community Manager

@RedemptionRide What is the name of the playlist that is missing?

Let me know.

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PapaMidnight
Local Performer

My playlists don't show on my application to add more songs to, Is that restorable?

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AdamPandora
Community Manager
Community Manager

@PapaMidnight I'm showing your playlists are still in your collection:

Screenshot 2024-01-15 at 8.35.45 AM.png

To clarify, do none of your collected playlists appear when you tap Add to playlist on a track or album?

Can you please send me a screenshot of what you are seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

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cowgal1231
Local Performer

One of my very customized stations was deleted some how, or I assume because it's suddenly not listed in my collection. Could someone please help me recover it. I named it "big girl panties" and I some days it's really necessary to put on your big girl panties and deal with the world. Thanks

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TannerPandora
Moderator
Moderator

Hi @cowgal1231 

No problem! I've restored your station "Big Girl Panties". You should now see it in your station list.

Let us know if you continue to have trouble.


Tanner | Community Moderator

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@PandoraSupport

Keripike
Local Performer

I think my daughter accidentally deleted my “favorites” playlist. Is there anyway to get it back. 

@AdamPandora 

 

@TannerPandora 

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AdamPandora
Community Manager
Community Manager

@Keripike That playlist has now been added back to your collection.

Hope this helps!

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Keripike
Local Performer

Thank you so so so much!!!!!

AdamPandora
Community Manager
Community Manager

@Keripike Always happy to help. 😎

Enjoy the music!

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BrandomBrown
Local Performer

Delete all my collection that I paid $9 for today I am still seeing the same thing

 

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AdamPandora
Community Manager
Community Manager

@BrandomBrown I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

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Jimsabo926
Local Performer

Can you please restore my playlist "This Sh.t Goes Hard"

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AdamPandora
Community Manager
Community Manager

@Jimsabo926 That playlist has now been added back to your collection.

Hope this helps!

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ahall
Underground

Can the Neptune Radio station be restored to our account? This was curated over a long time but seems to have been accidentally deleted.

There is a station with that name in search but it is not the station we made, it appears to reference an artist named Neptune. if the station name is a problem. we could change it if we can recover it.

Oh, wait, I was mistaken about the name, and it hasn't been deleted. Huzzah.

Moderator Edit: Merged comments

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AdamPandora
Community Manager
Community Manager

@ahall It sounds like you were able to resolve this on your end.

Hope we continue to see you around the community! :pandora:

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Phasterthanyou
Local Performer

Please restore my thumbs and stations, been a long time since I last logged in and everything's gone.. 

Thank you!

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