cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Recovering Deleted Stations or Playlists

montybar
Underground

Please help me recover my station, renamed Chicken Scratch Radio today, was Cake Strokes Radio, was Cake Radio.  It had Cake and several other seed bands.

I've been having trouble with Google Home Mini messing up my Pandora stations, creating new stations when I ask it to play stations, and not being able to play stations.  Hence the name changes...

Labels (2)
0 Kudos
117 Replies

Pops06
Local Performer

Recover my station JGC Radio

The station I created with my own artists has disappeared from my account.  I have no idea why.  Can you please restore it?

 

Thanks

0 Kudos

AdamPandora
Community Manager
Community Manager

@Pops06 That station has now been added back to your collection.

Hope this helps!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.15.25)
0 Kudos

Pops06
Local Performer

It is back Thanks!

AdamPandora
Community Manager
Community Manager

Happy to hear it, @Pops06.

Enjoy the music!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.15.25)
0 Kudos

gregpach
Local Performer

my internet was wonky yesterday afternoon and I deleted my fav holiday station "Last Christmas" i think it was holiday rock and the station is older so I dont remember who I started it with.  Can you help please!

0 Kudos

TannerPandora
Moderator
Moderator

Hi @gregpach 

Welcome to community!

I checked your account from my end and I see that you may have been able to restore your 'Last Christmas Radio' station. Is this the correct station you were thinking of?

The station was created from the track 'Last Christmas' by Jimmy Eat World (Holiday) in 2021.

Other than that, I don't see any other deleted holiday stations on your account. Let me know!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

0 Kudos

MikeyyAftonn
Local Performer

Sammme. Idk whats going on, but only 2 playlists remain. They're the oldest ones, so I think the app is tweeking out dude ://

0 Kudos

AdamPandora
Community Manager
Community Manager

@MikeyyAftonn It looks like the Pandora account associated with your community profile was created on12/25/2024.

Your original account with your full list of stations is likely registered under an account registered under a different email address.

If you remember what email address you used, I recommend signing out of Pandora, and then signing back in using that email address.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.15.25)
0 Kudos

sarauva
Local Performer

My mother accidentally deleted a station on her account called "Dickinson Christmas" she had been adding songs to it for years and it is important to her.  If you could restore this station on her account it would mean a lot.

 

cheers,

Jonathan

0 Kudos

AdamPandora
Community Manager
Community Manager

@sarauva That station has now been restored to this account.

Hope we continue to see you around the community! 


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.15.25)
0 Kudos

sarauva
Local Performer
A million thanks!!! I've been collecting those songs for ~ 10+ years. I was
trying to delete one song and somehow managed to delete the whole list. I
was crying so hard, my son came over and contacted you guys. It would save
heartache if when one accidentally pushed to delete their whole list, If a
dialog box popped up and asked, "Did You mean to delete this collection?"
I'm a Sr. citizen and that collection means the world to me. Blessings to
you on this New Year! Sara

AdamPandora
Community Manager
Community Manager

Always happy to help, @sarauva๐Ÿ˜

Enjoy the music! 


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.15.25)
0 Kudos

Cocles
Local Performer

My station disappeared. I think it was called Spa Relaxation, or something like that. I cannot remember exactly. Please help- I have used this station for probably 15+ years to help me fall asleep and now itโ€™s gone ๐Ÿ˜ฑ๐Ÿ˜ฑ๐Ÿ˜ฑ๐Ÿ˜ญ

0 Kudos

AdamPandora
Community Manager
Community Manager

@Cocles I've taken a look, and I believe I know why your station's changed.

Since genre stations are crafted by our curation team, occasionally they'll go through changes to refresh their selections.

In rare cases, we may merge less popular genre stations together, if they share similar content.

While I'll let the curation team know that you'd like our genre stations to return to normal, I would recommend that you try creating a new station. If you use some of your thumbs up from this genre station to seed the new station, you may find you enjoy the new station experience more.

We appreciate your understanding.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.15.25)
0 Kudos

Ccaughron
Local Performer

I accidentally deleted my personal playlist called 3C Eccentric Mix. Itโ€™s a station I have seeded for over 23 years. Please help me get it back. 

0 Kudos

leisurelyapril
Local Performer

Leisurely April at Home is the name of the playlist I created. I created it for my business. 

0 Kudos

Ckenlan
Local Performer

Good morning, somehow I lost the thumbprint station. I can still thumb up or down a track, but I do not have the thumbs station. Can you help?

0 Kudos

MariaPandora
Moderator
Moderator

Hi there! @Ccaughron@Ckenlan thanks for posting. No problem, I have restored your stations back to your accounts. 
__

@leisurelyapril , I can see the Playlist you created on your account however it looks like you are currently on our Free service.

In general, to be able to see, create or play a Playlist you will need a Premium subscription or to activate a 
complimentary session of Pandora Premium, which allows you to interact with an ad in order to listen to content on-demand.

Because these sessions are funded by advertisements, your account will be reverted back to the Free service automatically at the end of the session - you won't charged any Pandora Premium fees.

For more information on how Pandora Premium Sessions work, you can view this article.

That said, you mentioned you're using Pandora to play music for your bussiness (which is not considered personal use).

If so, we have a solution for you. Pandora is available and optimized for use in settings like these through Mood Media, with features like unlimited listening (the "Are you still listening message" won't pop up, no advertising, and a media player that can connect to your existing sound system.

Additionally, due to the terms of our music licenses, the consumer version of the Pandora service (including Pandora Plus and Pandora Premium) cannot legally be used to play music in a commercial or public setting. Any Pandora listening that isn't personal and private, even for non-profit or tax exempt organizations, must be properly licensed through Mood Media, which fairly compensates artists, authors, composers, publishers and other rightsholders.

Use of Pandora in these settings is available only via hardware sold by Mood Media. To learn more or sign up, click here.

Hope this helps! 

0 Kudos