Reporting audio issues with a specific track

[silent33]

This song prematurely ends in the middle like a recording that ran out of storage.  I replayed it twice, same spot cut out.... sounds like a cassette tape recording that ran onto the leader.

Full cuts are beginning/middle/end, otherwise it feels like a 'scan mode'

[karenhco]

Was there a fix for this issue?  I reported an issue with one song in particular, but the agent I chatted with said he'd have to look into it and get back to me.  If there's a fix, I'd love to know what it is.  The song is Falling by Harry Styles.  It plays for about 58 seconds and immediately skips to the next song.  No error message or warning.  

[AdamPandora]

@karenhco I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Calico739]

I'm hearing crackles, pops and interruptions on just one song.

L'Invitation au Mystere by Thierry David

It's not my internet connection because all other songs play fine.

[AdamPandora]

Thank you for reporting this, @Calico739.

[Bes210]

This track ends in the middle. 

[AdamPandora]

Thank you for reporting this, @Bes210.

[378018]

why won't the album Connie Francis sings Jewish Favorites play correctly with audio?

[AlyssaPandora]

Hi there, @378018. 👋

Thanks for reporting. I'm also experiencing issues when attempting to play songs from the album. I've gone ahead and shared this with our curation team for further review. We appreciate your patience while this is investigated. 🎧

[Lovelindasue]

Awesome thank you I look forward to it soon!!

[bigmantisdel]

I have a really strange problem related to this. One specific song always ends after about a minute. It happens to be "Falling" by Harry Styles. Only on Pandora. Every time. I wonder if somehow I did something to cause this, but that seems impossible.

[AdamPandora]

@bigmantisdel Thank you for reporting this.

[Spazmatik]

"Tell Me Ma / Cecilia" by The Scuppermonkeys won't play and stops all music playback on Andorid. It doesn't show up on pc at all. No error message, the playback ribbon just goes away and you have you reselect another to start playback again.

[AdamPandora]

@Spazmatik I've passed your feedback along to the team who helps manage our collection.

Thank you for reporting this.

[blackacidevil]

Artist: Michael Jackson

Album: The Essential Michael Jackon

Various tracks are labeled incorrectly on the web player/windows app.

For example, selecting to play track 11 'Rock with you (Single Version)' but 'Beat it' plays instead.  
This does not happen on the iOS app.  The correct song plays.

Additionally on both web/iOS this album is missing several tracks. 

[AdamPandora]

@blackacidevil I've escalated your feedback to our curation team so they can further investigate.

Thank you for reporting.

[star-mist33]

Puddle of Mudd - She Hates Me only partial track?

Twice now, on separate devices (Pandora app on Android and using Chrome on a MacBook) the song "She Hates Me" has played with no lyrics and is just guitar and drums. I don't think it's meant to be an "acoustic" version...? It sounds weird.

[AdamPandora]

@star-mist33 I've passed your feedback along to our cuation team so they can further investigate.

Thank you for reporting.

[Spazmatik]

It's been 6 months and this song still cannot be played and still breaks the app. What needs to be done to fix this?

[altasilvapuer]

In the album Martinů: The Symphonies, multiple tracks have skipping sounds like they were uploaded from a subpar CD rip.  It's not connection issues, as I'm seeing it always with the same tracks and in the same spots.

So far, I've discovered that Symphony 2, Movement 1 skips multiple times early in the track, as does Symphony 2, Movement 2.  I'm still listening through the album, so there may be more.

---

Also, it is WAY too informal & difficult to report library issues.  This is a basic function, Pandora.  To have left that functionality sitting in an open community idea for 5 years is unconscionable.

Not to mention, you link an FAQ right on the front of the "My Collection" board that points to how to report issues.  In there is a link to a post to report audio issues like this, but it's not only overlong and cluttered, it's archived and won't accept new posts.  Why even list it in the FAQ?

Do. Better.

[AdamPandora]

@altasilvapuer I moved your post over to this existing thread: Reporting audio issues with a specific track

I've corrected the link in the community thread you referenced, so you should be able to leave comments on this thread. If you receive an error message, please send me a screenshot of what you are seeing.

In the meantime, I've gone ahead and escalated your feedback to our curation team for further review.

Thanks for reporting!