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Reporting audio issues with a specific track

silent33
Underground

silent33_0-1673631562398.png

This song prematurely ends in the middle like a recording that ran out of storage.  I replayed it twice, same spot cut out.... sounds like a cassette tape recording that ran onto the leader.

Full cuts are beginning/middle/end, otherwise it feels like a 'scan mode'

Labels (1)
32 Replies

karenhco
Local Performer

Was there a fix for this issue?  I reported an issue with one song in particular, but the agent I chatted with said he'd have to look into it and get back to me.  If there's a fix, I'd love to know what it is.  The song is Falling by Harry Styles.  It plays for about 58 seconds and immediately skips to the next song.  No error message or warning.  

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AdamPandora
Community Manager
Community Manager

@karenhco I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

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Calico739
Underground

I'm hearing crackles, pops and interruptions on just one song.

L'Invitation au Mystere by Thierry David

It's not my internet connection because all other songs play fine.

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AdamPandora
Community Manager
Community Manager

Thank you for reporting this, @Calico739.

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Bes210
Local Performer

This track ends in the middle. 

Bes210_0-1707152758059.jpeg

 

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AdamPandora
Community Manager
Community Manager

Thank you for reporting this, @Bes210.

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378018
Diamond in the Rough

why won't the album Connie Francis sings Jewish Favorites play correctly with audio?

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AlyssaPandora
Community Manager
Community Manager

Hi there, @378018. 👋

Thanks for reporting. I'm also experiencing issues when attempting to play songs from the album. I've gone ahead and shared this with our curation team for further review. We appreciate your patience while this is investigated. 🎧

Alyssa | Community Manager
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Lovelindasue
Local Performer
Awesome thank you I look forward to it soon!!

bigmantisdel
Local Performer

I have a really strange problem related to this. One specific song always ends after about a minute. It happens to be "Falling" by Harry Styles. Only on Pandora. Every time. I wonder if somehow I did something to cause this, but that seems impossible.

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AdamPandora
Community Manager
Community Manager

@bigmantisdel Thank you for reporting this.

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Spazmatik
Local Performer

"Tell Me Ma / Cecilia" by The Scuppermonkeys won't play and stops all music playback on Andorid. It doesn't show up on pc at all. No error message, the playback ribbon just goes away and you have you reselect another to start playback again.

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AdamPandora
Community Manager
Community Manager

@Spazmatik I've passed your feedback along to the team who helps manage our collection.

Thank you for reporting this.

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