Shuffle button is missing/unresponsive

[Carrilyn06]

Can anyone help me out with fixing my shuffle stations option.  I have logged out deleted the app checked it for available updates nothing has helped. I have the family premium plan. 

[AdamPandora]

Happy to hear it, @EricaluvsKorn.

Enjoy the music! 😁

[Pqctrac]

Missing my shuffle option. Please help

[AdamPandora]

@Pqctrac We've made a small change that should help. Please try again and let me know how it goes.

[Smwsw]

Can you fix my account as well. My shuffle option is missing and I am missing it terribly. 

[AdamPandora]

@Smwsw We've made a small change that should help. Please try again and let me know how it goes.

[MusicFan54767]

My shuffle option has been removed. Ive reset, reinstalled. 

[AdamPandora]

@MusicFan54767 Sorry to hear that. We've made a small change that should help. Please try again and let me know how it goes.

[Ajfreamon]

I upgraded to Premium and now my shuffle button has disappeared. I reached out to Support and the "fix" did not work. Please help. 

[AdamPandora]

@Ajfreamon I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[BuddhaX]

Shuffle stations no longer an option.

I go to my collection 

All stations

Option to shuffle is no longer available. Been using it for years but now it's not an option.

[AdamPandora]

@BuddhaX Sorry to hear that. We've made a small change that should help.

You may have seen the Someone else is listening error message while we made that change - you can disregard that message and should be able to play again.

Please try again and let me know how it goes.

[Callibrown07]

 how do i get the shuffle option bqcl

[AdamPandora]

@Callibrown07 To navigate to Shuffle, tap on ALL and then select Stations or Songs (depending on what you are looking to shuffle).

The Shuffle option should then appear.

Let me know if this helps.

[Callibrown07]

Yes thank you it did

[AdamPandora]

Happy to hear it, @Callibrown07.

Enjoy the music! 😎

[Mdietzman]

Shuffle stations is missing from my collections. I’m using an iPhone, my software is updated. Tried powering off & back on. 

[Mdietzman]

It has come back. Guess I should have waited longer. Thank you

[AdamPandora]

@Mdietzman Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

[tfm5150]

Hey there! I have the same issue. I have Pandora Premium and no shuffle on desktop (Mac) or on Iphone. I've reinstalled and restarted. Appreciate any help. Thanks!

[AdamPandora]

@tfm5150 Can you please send me a screenshot of what you're seeing on your end?

Thanks for working with me on this.