The offline mode was a bit confusing. I wasn't sure if 'collecting' a song/album/playlist downloaded it on anything other than our phones. We've 'downloaded' hundreds of songs on our phones for offline mode in areas with poor cell coverage or flights. I'll speak to mine specifically though, because I'm attuned to fine details. My wife will just check out or laser focus on what she's doing and disregard what the music is doing. Anyway, yes, offline mode on my phone will work for most, or some, songs then just stop randomly, or skip to the next or next next next song... This has happened since I upgraded to your premium service I don't remember how long ago. It's happened chilling in our neighborhoods or backyards away from wifi. It's happened driving all over the western US. As for PC, the reference I made about attempts to listen to that KIWANUKA song was on my PC. The new Tool album has been up and down as well. I mention those two because they're the most recent albums I've been listening to.
I've been a craftsman avionics technician for many years, so please know I'm not a lazy troubleshooter. Cookies have been cleared, various incognito modes attempted on various browsers, browser/pandora apps closed/deleted/reloaded, pc/phones restarted, different connections downloaded/stream attempts made on various public/private wifi, unlimited at&t AND verizon data plans, hard lines. Sometimes, if not most of the time, it works perfectly with no issues and I feel like we get what we pay for! ...I didn't bother replying because it works great though. Your reward for the product working well, when it does, has been our money.
Since I've gone into detail ad nauseum I don't see how a screenshot of a song skipping to the next would help, but sure. Next time it happens I'll screenshot the equalizer effects musical dots moving whilst the timer remains at 0:00 if you think it'll help. I'll even see if I can get a sound output window and task manager window in the screenshot if/when it happens on my pc again...
