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Stations not syncing on different devices

jonhausserman
Local Performer

I use my Pandora account (same account/password/etc.) on a few different devices (PC/Roku/Phone).  My problem is if I add a station using my roku then later on (say a few days later) I go to look for this station in my same account on my pc it isn't there.  Is there a way to sync my one account on different devices so when I add a station on one devices it will automatically end up on my other devices (using the same account).  I notice some stations seem to be on my different devices but others stations don't seem to sync over to my other devices.  There doesn't seem to be any rhyme or reason why sometimes it does and sometimes it doesn't.  Thank you in advance. 

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@jonhausserman Nice to see you around the Community. 👋🏽

Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

So as long as you are signed into the same on all of your devices, you should see the same station list in your collection.

This being said, I had our support team enable a trace on your account so we can get a better idea of what is happening.

For this trace to be useful, we'll need you to sign out of Pandora on all of your devices, and then sign back in using the same email address.

We'll then need you to try and reproduce this issue on your end - try creating a station on one of your devices, and then check to verify whether or not that station shows in your collection on a different device as well.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@jonhausserman Nice to see you around the Community. 👋🏽

Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

So as long as you are signed into the same on all of your devices, you should see the same station list in your collection.

This being said, I had our support team enable a trace on your account so we can get a better idea of what is happening.

For this trace to be useful, we'll need you to sign out of Pandora on all of your devices, and then sign back in using the same email address.

We'll then need you to try and reproduce this issue on your end - try creating a station on one of your devices, and then check to verify whether or not that station shows in your collection on a different device as well.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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me123
Local Performer

My stations on my iPhone are different than my MacBook, and I'm using the same username and password.

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AdamPandora
Moderator
Moderator

@me123 You should see the same station list across devices as long as you are logged into the same account.

To resolve this, please sign out of both devices, and then make sure you sign back in using the same email address.

To sign out on your iPhone:

You should be able to sign out of your Pandora account from your Settings.

Tap the Profile icon in the Pandora app, select the Settings gear in the top right corner and scroll down to tap the Sign Out button.

You can then sign back in using your email address.

+++++++++++++++++++++++++

To sign out on your MacBook:

To sign out of the current account, click the icon (initial or picture) in the top right corner of the page and select Sign Out.

You can then sign back in using your email address.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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