Thumbprint Radio Not Available Yet

[davvv]

I've been creating many stations and liking lots of songs for about a whole week now and I still don't have a Thumbprint Radio available. I keep getting the dumb notification that tells me to create more stations and like more songs but I've already done this a ton. Someone help pls!

[AlyssaPandora]

Hi there, @davvv. 👋

Thanks so much for reporting this. I've shared this information with our engineering team so that they can investigate further. In the meantime, please keep thumbing up when you hear tracks that you like and fit your stations. 

We appreciate your patience during this process. 🎧

[davvv]

It appears that Thumbprint radio is now working on my device. Thank you!

[AlyssaPandora]

Awesome, @davvv. 👍

So glad to hear that you're able to listen to your Thumbprint Radio now.

Feel free to let us know if anything else pops up. In the meantime, enjoy the tunes! 🎧

[downallthepower]

Hi,

I was having issues playing Thumbprint Radio on my devices.  I figured I would try deleting, and then re-adding the station, but now I am getting the "we need to know you a little better..." message.  I've been using Pandora for years so it's safe to say I meet the qualifications.  Any help?

[AdamPandora]

@downallthepower I moved your post over to this existing thread: Thumbprint Radio Not Available Yet

While additional user on this thread was experiencing the same issue, it looks like they were able to eventually create Thumbprint Radio the next day after reporting it.

Please give it a little time, and try re-creating Thumbprint Radio.

In the meantime, I've added your feedback to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

[downallthepower]

Things seem to be back to normal for now.

Thanks @AdamPandora

[AdamPandora]

@downallthepower Thanks for the update!

If this continues to be an issue down the line, please make sure to reply back to this thread and let us know.

Enjoy the music!

[Jbristow432]

Over 1500 liked songs, over 50 playlist and stations and i am just puzzled as to why I haven't been given access to thumbprint radio? What do I need to do?

[AdamPandora]

@Jbristow432 I moved your post over to this existing thread: Thumbprint Radio Not Available Yet

While some additional users on this thread were experiencing the same issue, it looks like they were able to eventually create Thumbprint Radio the next day after reporting it.

Please give it a little time, and try re-creating Thumbprint Radio.

In the meantime, I've added your feedback to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

[kayden_S]

I will not be posting SOTW until monday because I have a busy week and I also need help.

How many songs do I need to thumb up to get thumbprint radio?

[AlyssaPandora]

Hey there, @kayden_S. 👋

I moved your post over to this existing thread: Thumbprint Radio Not Available Yet

You can add the station by searching Thumbprint Radio.

If you don't see the station, you may need to create a few more stations and give each of them some thumbs up. Once you've given enough thumb feedback, you should see the option to add the station the following day. Also, the stations will need to be created from tracks or artists that are not Holiday, Children's, or Comedy, as these tracks tend not to mix as smoothly with other thumbed up tracks from all your stations. That being said, it should be available to you soon.

++

Also, no worries about the SOTW! We appreciate all of your posts and look forward to the next one when you get some free time.

See you around the community! 😎

[Valeriecabic]

I just made my account yesterday. I already have 49 stations and 190 thumbs. I’m not sure exactly what the requirements are for the thumbprint radio, but it seems I should have it already. Do I have to like songs from ALL 49 stations to get it or something? 

[AdamPandora]

@Valeriecabic You may need to wait one more day before Thumbprint Radio becomes available for you.

Please try creating the station again tomorrow, and if you are still running into issues, please reply back to this thread and let me know.

Thanks for working with me on this.

[Valeriecabic]

I still don’t have the thumbprint radio

[AdamPandora]

@Valeriecabic I moved your post over to this existing thread: Thumbprint Radio Not Available Yet

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

[Iestynn83]

I'm having this EXACT same problem hoping somebody can please help? Thank you!

Justin

"I've been creating many stations and liking lots of songs for about a whole week now and I still don't have a Thumbprint Radio available. I keep getting the dumb notification that tells me to create more stations and like more songs but I've already done this a ton."

[AdamPandora]

@Iestynn83 I moved your post over to this existing thread: Thumbprint Radio Not Available Yet

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

[cooneykaripari]

I am getting the exact same message. I had Thumbprint for years and now it says I don't have enough songs.

[AlyssaPandora]

Hey there, @cooneykaripari. 👋

Thanks so much for letting us know about this. I moved your post over to this existing thread: Thumbprint Radio Not Available Yet

I've shared your information with our engineering team so that they can look into this deeper. We appreciate your patience during this process. 🎧