cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alexa Devices - Playback skips to next track before completing current one

ScottAB
Local Performer

This happens to me on my Echo Dot, almost every song stops in the middle and then goes to the next song. Very frustrating.  It's about 12 inches away from the router, and I've rebooted everything multiple times.  Grrr.

Moderator Edit: Edited title for clarity

Labels (2)
0 Kudos
8 Replies

AdamPandora
Moderator
Moderator

@ScottAB I moved your post over to the Other Devices space since this issue sounds specific to your Echo Dot.

Please try running through the following troubleshooting steps:

  1. Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary.
  2. Restart your Alexa device by unplugging the power source and plugging it back in.
  3. Try unlinking and relinking your Pandora account via the Alexa app.

Let me know if this helps.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

the_sexy_esthi
Local Performer

I'm having the same issue on my Amazon Echo Show. Just about every song will cut off and move on to the next song or ad before it reaches the halfway point. Sometimes after.

I tried disabling the Pandora skill, unlinking the acct and then adding each back via the Alexa App. Unfortunately, that didn't help. Can someone please advise?

Moderator Edit: Changing title for clarity

0 Kudos

TannerPandora
Moderator
Moderator

Hi @the_sexy_esthi! Thanks for posting your experience to community.

Sounds like you've already tried some troubleshooting prior to reaching out. I've gone ahead and reported this to our engineering team and passed your info along for further investigation. 

Thanks for your patience while we look into this.

Tanner | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

texadian
Local Performer

I have a 2nd generation Echo, and just recently it started cutting off at the end of every song. Up until recently, it was working great.

0 Kudos

texadian
Local Performer

Sorry, I also have an Echo Show 5, and thats where the issue is I'm having with. 

0 Kudos

TannerPandora
Moderator
Moderator

Hi @texadian! Thanks for posting your experience!

I moved your message over to an existing ticket that sounds very similar: Alexa Devices - Songs Cut Off Before Song Ends

Our engineering team is investigating and I've included your info to our ticket for this. Thanks for your patience while we look into it. 

Tanner | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

absolutelyang
Local Performer

Just commiserating here. I have restarted, updated apps, unlinking, relinking, spent countless hours on tech support, got a new Echo Dot and nearly every solution ever suggested to me. I still have this issue and it's frustrating. Your issue is not as unique as it has been suggested. 

0 Kudos

tinatalker
Local Performer

I started having this problem this week. I have tried all fixes suggested and nothing has worked. 

0 Kudos