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Bose SoundTouch - Playback stops after each song

PeterAndBrian
Local Performer

I have enjoyed pandora for a year, but recently it developed s problem where it stops playing after every song on a variety of devices.

It stops after every song when using CarPlay in my Honda Clarity.

It stops after every song when playing from my Bose SoundTouch home  speakers.

Nothing changed, Pandora just stopped working right.

 How do I fix this?

I see no point in paying for the account of it no longer works.

Moderator Edit: Changing title for clarity

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7 Replies

TannerPandora
Moderator
Moderator

Hi @PeterAndBrian! Thanks for posting. Sorry to hear that playback is stopping on Pandora. 

I'd like to start with your BoseSound Touch, we can circle back to CarPlay. 

I’ve enabled a trace on your account to help us better understand what’s happening. I'm going to remove the device association from your account and have you log back in. This may not take affect immediately, so please be patient. 

When you're logged out, please log back in and try to use Pandora as you normally would. Thank you!


Tanner | Community Moderator
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juddsather
Local Performer

The same thing is happening on mine - (Email)

about three songs play, then Pandora pauses and I have to hit play again, sometimes it will disconnect

Moderator Edit: Format and personal information

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TannerPandora
Moderator
Moderator

Hi @juddsather! Welcome to community. 👋

Sorry to hear you're having trouble with your Bose Soundbar. Happy to help troubleshoot with you. The first thing I would recommend is to remove the Bose device from your Pandora account and have you reconnect and then try Pandora again.

If you're up for this, let me know and I'll go ahead and remove the device from my end.


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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juddsather
Local Performer
If you can remove the device on your end that would be great - I can't find
it in the settings.

I logged in and out, powered the bose soundbar down and it seems to still
be pausing Pandora every song or two.

I have connected and reconnected from the computer on bluetooth quite a few
times also.

* -Judd Sather*
*One23 Events | **Judd Sather Photography & Studio J | Stillwater Escape
Company*
*www.One23Events.com <> , Direct: 651-571-3581*
*Studio J is located in the middle level of JX in the back of the building
(123 Second St N #205, Stillwater, MN).*
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TannerPandora
Moderator
Moderator

Hi @juddsather! Looks like you may have already removed all the devices associated with your account.

Before reconnecting, I would also try power cycle your Soundbar by unplugging it, waiting a few minutes and then plugging it back in to see if this will help.

Let me know if you continue to have trouble.


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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juddsather
Local Performer
How do you connect a device within Pandora acct?

* -Judd Sather*
*One23 Events | **Judd Sather Photography & Studio J | Stillwater Escape
Company*
*www.One23Events.com <> , Direct: 651-571-3581*
*Studio J is located in the middle level of JX in the back of the building
(123 Second St N #205, Stillwater, MN).*
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TannerPandora
Moderator
Moderator

@juddsather For Bose devices, you can connect your Pandora account with the Soundtouch app. For  specific steps, check out Bose Support - adding a Pandora account.


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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