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Explicit Filter not working through Sonos

gduren
Local Performer

Hello, I've now had several instances where Pandora playing through my Sonos speakers plays explicit content.  Today it was "This Summer" by Maroon 5 with quite a few F-bombs with my 5 and 7yr olds listening. I have my Pandora account set to not allow explicit content and have my Sonos account setup to not allow explicit content.  Sonos' support page says their explicit content filter only works with Amazon Music and Apple Music.  A Sonos support forum response to someone else with the same issue said "Sorry you are getting explicit lyrics via Pandora. However, Sonos has no agreement with Pandora that would allow it to filter content."  Could you guys please get an agreement setup with Sonos to filter explicit content or someway make the Pandora setting work when playing through Sonos?  This is really a problem as I have quite a few Sonos speakers and have had guests over (with children) when explicit lyrics came on and I had to quickly skip the song, luckily before anyone noticed.  Not to mention issues with my own children.  There are quite a few messages on your support board about others having issues with the filter not working and I'm wondering if they might be Sonos users as well.  Can't imagine I'm the only one.

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5 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @gduren!

Thanks so much for you post.

Do you have this issue across all of your devices? Or just your Sonos?

Let me know.

Alyssa | Community Moderator
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gregmcf
Local Performer

Any update on this request? Pandora will filter songs from its own app but through Sonos, that filter does not work. I show Pandora is still not listed as a "Service than filter content". This additional is greatly needed for homes with Children. 

TannerPandora
Moderator
Moderator

Hi @gregmcf, thanks for posting. 

Is this happening on your stations? The explicit filter will only apply to your stations; it doesn't apply to podcasts, albums or playlists. 

If this was on a station, can you give me a little more feedback so I can take a look into this?

  • What station did this happen on?
  • What was the artist?
  • Which song was it?

In the meantime, if haven't already, I would recommend giving a thumbs down to any explicit song that might play. 

Thanks for the help. 


Tanner | Community Moderator
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Browandlashdays
Local Performer

I’m having the same problem & I play music in my Spa, it’s very embarrassing 

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TannerPandora
Moderator
Moderator

Hi @Browandlashdays Welcome to community.

I checked the Pandora account associated with your community profile and see that it is currently set to allow explicit content. 

To block explicit content, from a computer:

  1. Click the icon (initial or picture) in the top right corner of the page.
  2. Select Settings.
  3. Click Content Settings on the left, then toggle the Explicit Content setting to Off to block explicit content. Setting it to On will allow explicit content.
  4. You'll need to Submit your password in order to confirm your changes.

Once this setting is turned off, we'll restrict explicit content for that account on all devices. This will limit Pandora to playing only music and ads that could play on daytime broadcast radio. 

Note that this can only be applied to the entire account and NOT specific stations. Also, it doesn't apply to podcasts. You can identify podcasts with explicit language by a red "E" label in the episode title.

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Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
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