Fire TV: Loads with white screen

[225555]

still white screen

did what you said stiil white sxcreen

Moderator Edit: Merged posts

[225555]

tried all suggested still white screen acct 225555

[TannerPandora]

Hi @225555 

Thanks for posting! Sorry to hear this is happening.

I'm happy to report this to our engineering team. Could you tell me more about your experience:

• Do you receive an error message?
  • If yes, what does the error message say?
• What is your Fire TV model?

Looks like you tried some troubleshooting already, can you let me know any additional steps you may have taken?

In the meantime, would you mind sharing a picture of what you see on your TV. You can include pictures directly here on community. Please note that you won't be able to include pictures through email notification. You'll need to access community through a web or mobile browser to include pictures. 

Thanks for your help!

[TannerPandora · Accepted solution]

Hi @225555 

Thanks for your patience!

I've received that this may now be resolved. Could you please try Pandora on your LG TV and let me know if you're still having trouble?

Thanks!