Hi @Allia101! Thanks for posting - sorry to hear you're having trouble with your Fire TV.
I've enabled a trace on your account to help me investigate. I see that you previously tried some troubleshooting steps in early April, but can you please try them again while this trace is enabled.
I can take a closer look at what may be happening.
Please try the following steps in the following order:
- Restart your device: To do this, just disconnect the power cord (from the back of the device or from the power outlet), and then plug it back in.
- Clear your app data:
- From the Home screen, select Settings > Applications > Manage All Installed Applications;
- Select Pandora from the list;
- From here, clear the cache and/or data. This may help resolve various intermittent performance issues.
On some TVs the following steps have been found to be helpful:
- On the supplied remote control, press the HOME button.
- Select the Settings Gear icon ⚙️
- Follow the steps according to your TV menu:
- Select Apps → See all apps → Show system apps.
- Select Apps.
- Under System apps, select Pandora.
- Select Clear cache, then select Ok.
- If the issue still occurs, move on to the next step.
- Select Clear data, then select Ok.
- If displayed, select CLEAR ALL DATA, and then Ok
Note: clearing data doesn't delete the app itself, but will log you out of Pandora.
3. Uninstall and Reinstall the app:
- From the Home screen, select Settings > Applications > Manage All Installed Applications.
- Select Pandora from the list.
- Click Uninstall.
- Reinstall the app by returning to the Pandora app detail page.
