While response times might be slightly delayed during the holidays, we're still here to help. Thank you for your patience, and may your holiday season be filled with joy and the music you love.
on kindle fire under permissions if i have location on when i start the app it crashes right away. if i have location turned off in permissions it works fine. why is this?
Sorry for any trouble with your Kindle Fire. Your experience is definitely unique, I haven't heard of this happening before.
Did you try any troubleshooting prior to reaching out, like clearing the app data and cache? If not, I would give that a try to see if it will help your overall experience. If you need steps on how to do this, let me know and I can send some over.
yes i tried all that and it is the location permission cause i turned off all others ones and left that on and it stops and brings me back to kindle home page
yes i looked again that is the version i do have. so everything is up to date. also for some reason i cant activate free premium sessions. i follow the steps of playing a song and then an ad should play to activate it. the problem is when i play the song to active it nothing happens no ad plays. i asked about this before with no help or solution yet
Hi @bswanson Got it. Sorry to hear that feature isn't working for you. I've included your experience with Premium Session in my report to our engineering team for further investigation. Thanks for your patience!
