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Kindle - Won't Connect

Local Performer

My kindle won't connect through the app.???  Pop up sez unable to connect.  If I ask Alexa to play Pandora no problem and plays fine on the same kindle. I deleted and installed the app. Same issue.

I have a very strong WiFi signal.   Ideas ?

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Hi @Surferr Can you share a screenshot of the notification that you're receiving?  

Also, can you share some additional info about your Kindle:

  • Model (e.g. HDX, HD7):
  • System version:
  • Pandora version:
  • Are you connected to Wi-Fi or 3G when this is happening?

In the meantime, I checked your Pandora account and I don't see a recent connection. The last Kindle connection I can see is from 2013. I've enabled a trace on your account and I'd like to try the following steps to begin with while the trace is enabled:

First, let's restart your Kindle:

  1. Press and hold the power button for two to three seconds until you see the message "Do you want to shut down your Fire?" Tap OK.
  2. After the device has completely turned off, press the power button for two to three seconds to turn your Fire tablet back on.
  3. Try the Pandora app again.

If you still receive the pop-up, let's try this:

  1. Swipe down from the top of the screen and tap Settings and then Apps & Games.
  2. Select Manage All Applications and then All.
  3. Clear your data for the Pandora application.
  4. Then launch the Pandora app again.

Tanner | Community Moderator

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