Logged out on Roku, will net let me login

[optimistmb]

I play music on my Roku TV (TCL Model 55R635) 4-5 days a week. I've been doing so for years. Once a year or so I get logged out and have to log back in. Today it simply refuses to let me log back in. I was able to login through my browser easily so it is not my email address nor my password. Any help would be appreciated.

[TannerPandora]

Hi @optimistmb 

Welcome to community! Sorry to hear you're having trouble signing back into Pandora on your Roku TV.

Can you let me know what happens when you try to sign in on your Roku? For example:

• Are you using the QR code/activation code, or entering your email address and password with the Roku remote?

• Do you see an error message? If so, what does it say?

• Does the login appear to go through but then return you to the sign-in screen?

Please share a picture of what you're seeing when this happens. You can include pictures here directly on community. This is best done on a mobile or web browser. You won't be able to include photos through email notifications. 

Thanks for the additional help!

[optimistmb · Accepted solution]

Hi. I enter my email and my password and it simply returns me to the screen saying please login. I did it three times the other day. I did it today to get a photograph to submit here but today it worked. Go figure. Thanks for the attempt to assist me but since it worked this time, I guess we'll never know why it failed before.

[TannerPandora]

Hi @optimistmb! 

Glad to hear it's working! If you run into trouble again let us know. Happy listening! 🎶