I just updated the Pandora app on my Sony Bravia XBR-55X700D Android TV, and now the "Shuffle" option is gone. What happened? I've been an paying subscriber for almost a decade now and you've removed the only reason I have to use your service?
Before the "moderator" shows up... It's a Sony Bravia XBR-55X700D. There are no error codes or messages. The "Shuffle" station is just gone now.
Can we, as paying customers, get real help from a human being instead of a flow-chart following bot?
mod edit: changing title for clarity
I've already done that. Still no shuffle. Shuffle was at least listed in the "S" section of my collection in previous updates. Nothing nowhere now.
Deleted and reinstalled app. Still nothing.
Human response please. Thank you.
Thanks for following up @Joemanfu. I've gone ahead and created a ticket for this and passed it along to our engineers for further investigation.
@bloopeanut thanks for letting us know! I've added your info to the ticket. Could you follow up with a model number of your Altice set-top box? Thank you!
I'm going to investigate your missing Thumbprint Radio and get back to you.
Can you let me know the type of device and the model number. I'll add your info to the ticket.
Hi @Saddlebrookejim - thanks for posting to community! I moved your post over to: Missing Quickmix/Shuffle station and/or Thumbprint Radio
Is this only happening on your Kindle? Do you see your Thumbprint Radio on your iPad?
The thumbprint option is no longer listed on my Yamaha AV controller on both Kindle fire and I pad. I did locate Shuffle in the search, Is this the same as Thumbprint? Thx
I'm going to include your info on our ticket that we're investigating.
To answer your question, Thumbprint Radio uses your thumbs to create a unique listening experience by playing both thumbed-up and non-thumbed tracks from across all your stations.
Your Shuffle Station will shuffle all your selected stations that you have collected on your account.
Thanks for your patience while we look into this.
My shuffle option is completely gone from my fire stick and from my LG TV...... Where did it go. I was able to turn off the TV and it would come back on. It is completely gone now.
On my fire stick, I downloaded Pandora and signed on with only to find the same issue. This is very discouraging and frustrating.
I see that this is a problem for many people. What gives? Fix this please..
Not to mention a few days ago, I only had two offline stations compared to the three before.
This is not good!