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Alexa - Pandora won't shuffle

HardcoreTurtle
Local Performer

Im having the same issue. It worked fine until I got a pandora premium account.

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi all! Thanks for posting you experience. 

Sounds like there are 2 issues going on here. The first is for people who are asking Alexa to shuffle and Alexa plays something else, such as a station. The second issue is when asking Alexa to shuffle, Alexa responds with 'Playing ABC Quick Mix' or similar response. 

I've created a new thread to address the 'quick mix' response from Alexa here and merged those who appear to be experiencing this: Alexa - When shuffling Alexa says "Playing ABC Quick Mix"

For anyone that may asks Alexa to shuffle and Alexa plays something else, like a station or playlist, check out: Alexa - Pandora won't shuffle

In the meantime, I've passed on this experience along to our engineering teams, as well Amazon support. 

Thanks for your patience while we take a look. 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

View solution in original post

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13 Replies

TannerPandora
Moderator
Moderator

Hi @HardcoreTurtle! Thanks for posting to community. 😄 👋🏻

Can you tell me a little more about what is happening?

  • What kind of Alexa device are you using?
  • Are you trying to shuffle stations or a playlist?
  • Do you receive an error message? If so, what does it say?
  • What phrase(s) did you say to Alexa? (Please be as specific as possible.)
    • What was the result?
  • Does Alexa having trouble hearing what you're saying?
    • To view your utterance history report, click this link from a computer and log into your Alexa account. Or from a mobile device launch the Alexa app, tap the Menu icon, select Activity and then More under Pandora activity.

      From here you'll be able to view what Alexa thought she heard, as well as listen to a recording of what you said. If she didn't do what you wanted, be sure to let Amazon know by selecting No.

Thanks for the help!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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lgrube
Local Performer

I am having this issue. I am saying this, "Alexa shuffle pandora stations".  Alexa answers, "Cool Jazz Radio from Pandora". My goal is to have Alexa play a shuffle of my Pandora stations on every device I have connected.  Echo Dot (3rd Gen) - Smart speaker with Alexa - Charcoal and a Echo Dot (3rd Gen) - Smart speaker with clock and Alexa - Sandstone

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lgrube
Local Performer

I may have solved it. I said, "alexa play pandora shuffle stations everywhere". It seemed to work. I'll try again tonight. 

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mhf
Local Performer

Same problem on all Alexa devices

 

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Jurinko91
Local Performer

Having the same issue on all my alexa devices. Just started within the last few days. 

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Me13
Local Performer

Same problem on all Amazon devices 

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lgrube
Local Performer

It works if you say "Alexa, shuffle my Pandora stations on the everywhere group". The "everywhere group" should be selected in your Alexa app. 

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lgrube
Local Performer

Darn. Have you tried contacting Amazon through the Alexa app or through the Amazon chat feature? I find they are great for helping with these issues. Is Pandora enabled in your Alexa app?

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TannerPandora
Moderator
Moderator

Hi all! Thanks for posting you experience. 

Sounds like there are 2 issues going on here. The first is for people who are asking Alexa to shuffle and Alexa plays something else, such as a station. The second issue is when asking Alexa to shuffle, Alexa responds with 'Playing ABC Quick Mix' or similar response. 

I've created a new thread to address the 'quick mix' response from Alexa here and merged those who appear to be experiencing this: Alexa - When shuffling Alexa says "Playing ABC Quick Mix"

For anyone that may asks Alexa to shuffle and Alexa plays something else, like a station or playlist, check out: Alexa - Pandora won't shuffle

In the meantime, I've passed on this experience along to our engineering teams, as well Amazon support. 

Thanks for your patience while we take a look. 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

View solution in original post

0 Kudos

TannerPandora
Moderator
Moderator

Hi @Me13 @Jurinko91 @mhf 

Can you please confirm if you are receiving the 'quick mix' response from Alexa or does Alexa not shuffle when asked?

Thanks!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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TannerPandora
Moderator
Moderator

Hi @lgrube! Thanks for posting your experience. 

Does Alexa continue to play the wrong content when you ask to shuffle? Does your work around only apply to connected speakers?

Can you try shuffling from one speaker again and let me know if the same thing happens?

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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lgrube
Local Performer

I believe I have it fixed. 

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GUP
Local Performer

Please let us know how you fixed it.

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