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Pandora Drops on Network Receiver

CharlesC
Underground

Hello, I have a Marantz M-CR611 network receiver with the Pandora app and in recent months have experienced frequent drop-outs of Pandora.

It never drops out during a song, only after a song is finished, and there is no discernable pattern as to when it will drop out. Sometimes I'll have music for a full hour or more, sometimes the music will continue for several songs before dropping out, and sometimes it drops out after every song (which requires me to display my Pandora stations and re-choose the station, after which it will resume playing -- although sometimes again for just a single song). When a drop-out occurs the display on my receiver shows buffering at zero with no activity.

I spoke to a technician at Marantz (Denon) and they were not aware of any issue, and the unit streams internet radio and SiriusXM fine without any similar drops.

The problem occurs both when I have had the unit hard-wired to the internet with an ethernet cable, as well as when connected via wifi. The firmware on the unit is up-to-date and I've tried rebooting the unit and re-entering my Pandora name and password -- which sometimes helps for awhile before the problem again returns.

Any ideas? Is there anything in the Pandora internet stream that would cause such interruptions? Thank you in advance for any help you can provide.

-Charles C.

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joekix
Local Performer

I actually figured it out.  My Denon was losing connection I think when it would try to go to an ad.  I did think it was weird that I never heard ads.  Anyway, I upgraded to the paid version and all is well now.

View solution in original post

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TannerPandora
Moderator
Moderator

Hi @CharlesC Sorry for any trouble.

I've asked our support team to reach out to you. They will be contacting you via the email associated with your Pandora account. Please be on the look out for an email from them. 

Thanks for posting on community!

Tanner | Community Moderator

Let's share in Music + Podcasts

CharlesC
Underground

Thank you @TannerPandora , appreciate you passing it along to the support team. I'll keep an eye out for their email.

-Charles C.

CharlesC
Underground

Just wanted to post an update to the community on the status of my music dropping issue. The Pandora support team has been very responsive and helpful in trying to identify what is causing the problem, but so far we don't have a solution.  The issue was recently passed on to a Pandora engineering team -- and I am very hopeful they'll be able to solve it. 

To all those Pandora support and technical staff -- thank you for your continued efforts!  And to everyone else, continue enjoying the music!

-Charles C.

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AlyssaPandora
Moderator
Moderator

Thanks for your feedback, @CharlesC!

Hopefully this issue will be resolved soon.

We appreciate your patience while our engineering team looks into this.

Alyssa | Community Moderator

Let's talk music in Community Chat

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joekix
Local Performer

Did this ever get resolved?  My Denon avr-4520ci does the same thing.  It continues to play, but it will lose connection and reboot after a few songs, but then end up playing again.  I also notice, I can get it to lose connection by skipping songs 4 times.  On the 4th song, it will lose connection and restart pandora.

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joekix
Local Performer

I actually figured it out.  My Denon was losing connection I think when it would try to go to an ad.  I did think it was weird that I never heard ads.  Anyway, I upgraded to the paid version and all is well now.

View solution in original post

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CharlesC
Underground

Hi joekix, glad to hear that worked out. Perhaps the signal strength is stronger for the paid version? 

Unfortunately my problem has never been solved.  I do have a paid Pandora subscription, but just the Plus and not the Premium.  I'm wondering whether it has anything to do with my internet provider; I currently have FIOS, and my wife mentioned that when we had Cox Cable it rarely if ever happened.

Fun with technology. Anyways, enjoy the music!

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jandonnell
Local Performer

I am having the exact problem with my Yamaha receiver.  Firmware is up to date.  No problems with other apps I use.  Just Pandora.

I have repeatedly unplugged my receiver, the problem is resolved but only for a few minutes, then the connection to the network drops, my song is ended, then a new song will start.  SO frustrating!  Please help.  Ive been a subscriber for 10 years and am totally dependent on Pandora for my music

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g5395decker
Local Performer

My Integra starting doing the same thing.  It sometimes plays only one song and the drops or sometimes it will play for an hour.  I go downstairs, unplug and re-plug in and then it works.  So frustrating.  I have a paid version of Pandora too.  Need resolution soon or I’m dropping Pandora 

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