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Pandora starts when I give a Google command

schmidtp
Local Performer

Hello!

When I give a Google command such as "Hey Google...raise volume on my soundbar." Pandora starts playing even though I didn't mention it in the command and don't have it open on my device. Any ideas? Thanks!

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8 Replies

TannerPandora
Moderator
Moderator

Hi @schmidtp! Thanks for posting your experience. 

To clarify, Pandora will start playing through your phone or another device?

 


Tanner | Community Moderator
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schmidtp
Local Performer

Through my phone.

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TannerPandora
Moderator
Moderator

Thanks for the follow up, @schmidtp

I'm going to relay this over to our engineers so they can investigate further. 

Thanks for letting us know. 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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EsD
Local Performer

I'm having the same issue. Please keep me posted.

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madreloco
Local Performer

I have the same problem just started this morning

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Lincolnpondlove
Local Performer

Same here!  Just started a few weeks ago.  Driving me nuts.

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TannerPandora
Moderator
Moderator

Hi @Lincolnpondlove @EsD @madreloco! Thanks for posting your experience. Sorry for any frustration this has caused. 😓

Can you send over a bit more info about your device?

  • Model:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks for your patience while we look into this. 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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schmidtp
Local Performer

Hi Tanner!

My phone is:

Samsung Galaxy S8

Android Version 9

Build number: PPR1.180610.011.G950USQS8DTJ1

Android Security Patch Level: October 1, 2020

Pandora version: 2011.1 (Android Tuner 20111011)

Hope this helps!

Pat

 

 

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