Pandora won't play almost any song that I request.

[Jimmyboy11]

I've used Pandora for over a decade.  Now it won't play almost anything that I request.  I finally got Pandora to play Pentatonix Holiday music on my computer but can't get it through Alexa.   Can't get it to play Bing Crosby/David Bowe music.  I upgraded thinking songs would play.  I've spent about as much time on this as I can.  I'll be canceling my membership by Christmas.

[TannerPandora]

Hi @Jimmyboy11 Sorry for any trouble playing Pandora.

I checked your account and I do see that you've contacted our support team about this. I've confirmed that someone will be reaching out to you about this shortly. 

Thanks for posting to community! 🎧

[snowturtlegates]

same thing just happened to me,  i did the trial upgrade and now it will not work at all

[TannerPandora]

Hi @snowturtlegates thanks for posting - sorry to hear this. 

Can you tell me a bit more about your device?

• What is the make and model?
• What happens when you open Pandora?
• Is there an error message (if yes, what exactly does it say)?

Let me know.

[MS2]

I click play song and this is not working. 

mod edit: format

[TannerPandora]

Hi @MS2! 👋🏻

Thanks for posting to community!

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
   • A Mac or Windows computer?
   • Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

Let me know.