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RESOLVED 10/6/21: Alexa - Album art missing on Alexa app

Angela1980
Local Performer

In my Alexa app I can't see any off the Pandora station all are unknown and no pictures of song or artist

Moderator Edit: Changing title for clarity

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1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Pandora Update 10/6/21: Hi all! Thanks for posting your experience. We believe this has been resolved. Please try again and let us know if you're still having trouble. 

Thanks!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

View solution in original post

8 Replies

TannerPandora
Moderator
Moderator

Hi @Angela1980! Thanks for posting to community. 

I checked the Pandora account associated with your community profile, and I don't see any Alexa devices connected. Are you using a different Pandora account with your Alexa?

I'll follow up with you in a private message here on community to gather additional info. You may receive an email notification about this private message but please respond directly from community. 

Thanks!

 

Reminder: Please do not post any personal information, such as phone numbers or email addresses on the community pages. 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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Username_here
Underground

Same thing happening to me.

 

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Username_here
Underground

I'm having the same issue. I used to be able to see my Pandora station names and thumbnails but now it says unknown under every station and the picture is a default music note. This is on the Amazon Alexa app version 2.2.426944.0 on an Android device. It says recently played but these are supposed to be my created stations.

Screenshot_20211005-174436_Amazon Alexa.jpg

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TannerPandora
Moderator
Moderator

Hi @Username_here! Welcome to community!

I've gone ahead and passed on your experience and info to our engineering team for further investigation. 

In the meantime, would you mind trying these steps:

Start by rebooting your modem and router.

Then try the following steps:

  1. Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary.
  2. Restart your Alexa device by unplugging the power source and plugging it back in.
  3. Try unlinking and relinking your Pandora account via the Alexa app.

Thanks!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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Username_here
Underground
None of that solved the problem.
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TannerPandora
Moderator
Moderator

Pandora Update 10/6/21: Hi all! Thanks for posting your experience. We believe this has been resolved. Please try again and let us know if you're still having trouble. 

Thanks!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

View solution in original post

Username_here
Underground
It has been resolved. Thank you!!



Sent from my T-Mobile 5G Device
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TannerPandora
Moderator
Moderator

Thanks for confirming @Username_here

The issue where album art wouldn't load on Alexa has not been resolved. 

If you continue to have trouble, please create a new post. This post will be closed from further comment to keep the community tidy.

Thanks for being part of the community! 

Tanner | Community Moderator

- Let's share music in the Playlist Swap