RESOLVED 7/11/25: Amazon Service Disruption 7/10/25

[RFeynman]

I've had a Pandora account for ages and play it routinely at home on my Amazon Alexa devices. It abruptly stopped playing this afternoon (10 July 2025). Now, when I tell Alexa to play Pandora, it tells me, "To listen to Pandora, go to the Alexa mobile app and link your account." When I go to the mobile app and click the Pandora Skill, it says, "You've reached the end of Alexa's knowledge. Just kidding. This skill no longer exists. Click here to go back." Please tell me that Pandora still works with Alexa! What's going on? I tried uninstalling and reinstalling the Alexa app on my phone, but nothing changed.

Moderator Edit: Changing title for clarity

[Exquisite_neek]

I came here for the same thing. I was playing Pandora on my alexa and all of sudden it stopped. Saying the same?

[TannerPandora · Accepted solution]

Pandora Update 7/11/2025:

Hi all!

Thanks for your patience!

Looks like this was resolved by Amazon around 7:00pm PT the evening of Thursday, 7/10/2025. If you're still having trouble related to the service disruption from 7/10, please create a new post and reference this thread. 

I will be marking this thread as Resolved and closing off future comments. Thanks again for your patience. 

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Hi all!

Thanks for reaching out!

We're aware that Amazon is currently experiencing a service disruption that's affecting multiple services, including Pandora on Alexa devices. Our teams are currently monitoring the situation. 

We’ll be sure to share an update as soon as Amazon confirms that the issue has been resolved.

Thanks so much for your patience in the meantime!

[Yalexanowork]

Why monitoring and not fixing. Would it not be better if the team was fixing the issue instead of watching it happen?

[TannerPandora]

Hi @Yalexanowork 

This issue is stemming from a service disruption on Amazon’s side, which is affecting multiple streaming services — not just Pandora. Since the problem isn't within our systems, it's not something we can resolve directly.

We're monitoring the situation to stay informed, but resolution will need to come from Amazon. We'll post an update once they confirm it's been fixed.

[TapHodge]

I'm having the same problem

[RFeynman]

It's working again. I was really worried that there was a decision by someone to sever compatibility. So glad that it was just a service disruption!