Resolved 7/18/25: Vizio: Unexpected Error Message

[Marty0725]

Receiving Unexpected Error message for Vizio TV M422i-B1 Version: V2.1.18.0000.

Rebooted TV, Modem and relogged in to Pandora

[TannerPandora]

Hi @Marty0725 

Welcome to community!

Sorry you're having trouble with Pandora on your Vizio TV. I appreciate you sharing your Vizio model details, this is very helpful. I've notified our engineering team of your experience so that they can further investigate. 

Thank you for your patience in the meantime! 

[sdbradford]

I got the same error on or about 7/14 on Vizio Model E291i-A1, version 2.05.12.

Will be watching here for help.

Thanks,

Steve

[TannerPandora · Accepted solution]

Please Note: This post has been accepted as the solution to bring attention to the current Status or needed steps. This post will be updated with information as it is provided to the Community Team.

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Pandora Update 7/21/2025:

Hi all!

Thanks again for sharing your experience!

We've received confirmation from you and other listeners that this issue has been resolved.

This thread will now be marked as Resolved and closed to future comment. If you have a similar experience in the future please create a new post.

Thanks for listening!

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Pandora Update 7/18/2025:

Hi all!

We appreciate your patience! An update has been released that we believe should help to resolve the error message on your device.

Please try again and let us know if you continue to have trouble.

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Pandora Update 7/17/2025:

Hi all,

Thanks for sharing your experiences with the unexpected error message on your Vizio TV — we're sorry for the trouble!

I've passed your information along to our engineering team for further review.

If you're new to this thread and currently experiencing the "Unexpected Error" message on your Vizio TV, please feel free to comment below with the year and model number of your device. We'll make sure your details are included in the report.

Please note we recently updated the SSL certificate on a range of devices in order to continue to ensure our application's security.

Make sure that your device's firmware is up to date. If an update is available, try loading Pandora again once the update is complete.

If no firm update is available, we also recommend reaching out to the manufacturer since they are responsible for maintaining the Pandora app on their devices. In most cases a fix may need to come through one of their firmware updates.

Thanks for your patience in the meantime!

[sdbradford]

PERFECT!!  All is working again!  Thank you for the support, solution and communication Pandora!