Samsung: No sound

[Ballapusta]

We have no Pandora sound on our Samsung TV (Series 😎 after many years of use

[MOHLovesAlaska]

@Ballapusta, try some of these steps...

Try disabling IPv6 in your Samsung TV’s network settings—many users report this resolves Pandora’s no-sound issue. Also, rebooting the TV and reinstalling the app may help.

Here are the most effective steps to troubleshoot the Pandora sound issue on your Samsung TV:

🛠️ Fixes That Have Worked for Others

• Disable IPv6 on your TV:

  • Go to Home > Settings > General > Network > Expert Settings

  • Find and disable IPv6

  • Reboot your TV and relaunch Pandora

  • This workaround has resolved the issue for many users

• Cold reboot your TV:

  • Unplug the TV from the power for at least 2 minutes

  • Plug it back in and turn it on

  • This forces a full restart and clears app glitches

• Update your TV’s firmware:

  • Go to Settings > Support > Software Update

  • Install any available updates

  • This ensures compatibility with the latest Pandora app version

• Uninstall and reinstall the Pandora app:

  • Remove the app from your TV

  • Reboot the TV

  • Reinstall Pandora from the App Store

• Reset sound settings:

  • Go to Settings > Sound > Expert Settings > Reset Sound

  • This can fix audio routing issues specific to the app

🧠 Other Considerations

• Check your TV model year: Pandora only works on Samsung TVs from 2015 or later. If yours is older, consider using a streaming stick like Roku or Fire TV

• Test other apps: If sound works on other apps, the issue is likely with Pandora. If no apps have sound, it may be a broader audio issue. 

Hope this helps...Take care and GOD bless.

[TannerPandora]

Hi @Ballapusta Welcome to community! 

Thanks for helping, @MOHLovesAlaska! These are the exact troubleshooting steps I would have recommended. I hope that they help you resolve the no sound on your Samsung! 

Let us know how it goes!

[Ballapusta]

Don’t see any instructions on email

[TannerPandora]

Hi @Ballapusta 

You may receive a notification email based on my response to your post, however it won't include all other responses in the thread. 

The troubleshooting steps I referenced in my earlier post are from another user that commented on your thread too. You can view that post by visiting your post on community or clicking this link. 

Thanks!