I just got off the phone with Samsung and they are saying it is not their issue and that it must be in the app since all the other apps are working. However, that came after working with them for about 45 minutes trying all that they could remotely do and what I could manually do with the TV.
I need to get a hold of someone at Pandora. What phone number can I call at Pandora to get this resolved?
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Pandora used to work on my Samsung Smart TV but stopped 2 months ago. Now, there's no sound but the commercials come through loud and clear. I've tried all the fixes listed in this thread and none have worked. Pandora does play through my Google nest with no issues. I do have a Google Chromcast on my TV, in case that has any impact.
I've been in contact with Samsung's engineering team that @TannerPandora hooked me up with and they logged into my TV to collect some logs for Pandora = everyone is thinking that this is a pandora issue. So, still not working but there is some communications/action going on. Time will tell what happens next. I will follow up when something changes. I told Samsung I will follow up with them in two weeks if I do not hear back from them but sounds like this has been going on for a while.
This happened to me today. I just bought my TV, Pandora worked for one song then stopped. I spent 45 minutes with Samsung and they ultimately said it was a Pandora issue.
@TannerPandora I just reached back out to Samsung as they left my ticket open and they told me to escalate to you. What can I do get this resolved?
Internet Provider: ATT (connected via wi-fi)
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I have no sound on my Samsung 70 or 75" tv. I have been on the phone with Samsung and have deleted and reinstalled the pandora app. The song comes up in the top of the screen the sound bar is going up and down next to the song's name Love, Need, And Want You. The time bar show 0:00 on the left and 0:00 on the right. It's like the song isn't actually loading.
When I've turned off the TV and gone back to pandora app the same song comes up. I have tried my other apps and they work fine.
Is Pandora having an issue?
My Model #UN75TU700DF, I'm using an AT&T Arris Router NVG595, Internet provider is AT&T
My 70" Samsung has the same issue.
I haven't had any problems with Pandora and my Samsung TV Until Now.
It seems to me that the problem is with the logic that Pandora is using to determine what device to play the sound. I have a Bose blue tooth speaker that a use to play Pandora as well as a Samsung TV. I have seen the problem on both when switching to different devices using the same account. Just a thought
Same issues as others, but tried listening to a podcast, clicked on it, showed "sound bars", but no sound, and the play bar showed no time elapsing. About 2 minutes later, VOILA, out of nowhere I get sound, then, a minute later, still sound but the picture went off, went to black. No way to get out no matter what remote button I try, have to go to Samsung remote home page, choose another app.
@TannerPandora having the same problem as everyone else, no sound on my TV. The app works in every other way, I've reset, un-installed then reinstalled, updated the TV, factory reset the TV...still nothing. Running version 3.0.0 of Pandora on Samsung TV 75" Q60R, wireless connectivity with the Nighthawk AX8 Cable Moden Router and Wave is my internet provider with the 1GB package. I appreciate any help.