Server Error on Amazon Fire TV App

[mherwehe]

I am getting Server Error on Fire TV App.  What's Up?

mod edit: changing title for clarity

[kristenraedavis]

Help!! Same problem I have...."server error" in upper left-hand corner of screen.... What am I supposed to do?

[TannerPandora]

Hi @mherwehe and @kristenraedavis! Thanks for posting to community!

Since this error was a little different from the previous thread I've created a new one just in case others have this same issue. 

We are aware of this issue and believe it has been resolved now. If you're still having trouble, please force close and then relaunch the app. This should register the fix that was released recently. 

Let me know if you're still running into trouble.

[lkcarrol]

Hi, it's 12/4/2020 just got amazon fire tv, having same problem with error message. Need to fix.

[TannerPandora]

Hi @lkcarrol! Thanks for posting. 

I’ve enabled a trace on your account to help us understand what may be happening. Can you do me a favor and please replicate the issue and include a picture of the error you see on your TV. 

Also, have you tried any troubleshooting prior to reaching out? 

Thanks for the help!