Sonos: Search doesn't yield results after UI update

[Rickyt]

Since updating the Sonos app, I am unable to search for music in Pandora.

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @Rickyt 

Welcome to community!

Are you using the new Sonos app that was just released? Can you tell me more about experience when you try to use Search?

Are you able to type within the Search field? If you are does Search not bring up the correct results or no results at all?

Thanks for the help!

[Rickyt]

Thanks. I select Pandora and type a music selection in the search field. I get no results. When I search all, I get results in Sonos Music and Amazon Prime, but still nothing in Pandora. It doesn’t matter if I search for a song, an artist or a genre. I get no results in Pandora. I’ve tried removing and reinstalling both the Pandora and the Sonos apps. Still doesn’t work. I’m a premium Pandora user, but if I can’t use it in Sonos it’s of no use.

[TannerPandora]

Thanks for calling this out, @Rickyt. Sorry to hear this isn't working for you.

I've reported this to our engineering team for them to take a closer look and investigated. Thanks for your patience in the meantime.

[Tarynmichel]

I’ve been having the same issue with the new Sonos app update. I pay for the pandora premium family plan, but am considering cancelling if I cannot use pandora through Sonos. Have you received any feedback regarding this issue?? Super frustrating!

Moderator Edit: Merged posts

[Rickyt · Accepted solution]

Solution:  Open Sonos app, go to settings, select Manage next to My System

Select Parental Controls, turn off explicit Content Filter.  This worked for me.  

[Rickyt]

Yes. Turn off the expletive filter. It worked for me.


Sent from my iPad

[Tarynmichel]

It worked! Thank you!