Hi @maryjeppley thanks for posting to community!
We don't alter music equalization on Pandora from how it appears on the original releases, unlike terrestrial radio, which compresses the entire broadcast.
As a result, some songs sound louder than others. However, we do use the Replay Gain technique that encodes a fixed volume adjustment into the mp3/mp4 header so that the actual player (web browser, phone or device) can adjust volume just as the track begins playing.
If there are vast differences, it could also be due to different instrumentation or arrangements causing different apparent levels of volume where the actual decibel levels are the same.
Thanks for being part of community! 🎧
ok, but the volume jumps right in the middle of songs, multiple times. This doesn't sound like what you have described. It didn't used to do this until recently. Please look into it further.
If this is happening in the middle of songs @maryjeppley , let's try some troubleshooting for your device to help determine the cause. I've also asked our Support team to start a trace on your account to help us better understand what is happening.
Here are some steps to help troubleshoot:
Note: clearing data doesn't delete the app itself, but will log you out of Pandora.
3. Uninstall and Reinstall the app:
Let me know how it goes.
Hi @maryjeppley, sorry to hear that didn't work.
I visited your tuner and checked out 'Today's Hits' Radio and I don't see anything out of the ordinary on my end. Unfortunately, I wasn't able to replicate the issue through my computer.
Can you do me a favor and the next time you listen to 'Today's Hits' Radio, can you take note of the songs that this is happening on. I'd like to take a closer look.
Thanks for the help!
ok, so I listen to this station as ambient music. It’s on for hours. You have to have it on at least 20 minutes or so to start to hear the jumps in the volume.. I am using a Samsung TV with an Amazon Firestick. Try replicating that and see if you notice the same thing. It only happens on this TV and not any other Tv or device I use Pandora on.