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Yamaha - Playback stops

med
Local Performer

Yamaha TSR-7850 plays 4 seconds then stops.  Any song.  Started after firmware update.  Worked fine prior.

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @med! Thanks for posting, sorry to hear this is happening. 

I’ve enabled a trace on your account to help us diagnose. Let's try removing the device association with your Pandora account and have you run through the set-up again to see if this will help. 

I've gone ahead removed the association. Your account will be logged out but please be patient as this may not happen immediately. 

Let me know if you have trouble with the set-up.

Tanner | Community Moderator

Let's share in Music + Podcasts

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ca_oconnor
Local Performer

This just happened to my Yamaha today after firmware update

Updated to my Yamaha receiver. While song playing audio will break up for several seconds will happen numerous times during a song.

Moderator Edit: Merged posts

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TannerPandora
Moderator
Moderator

Hi @ca_oconnor! Thanks for posting your experience. 

I've gone ahead and merged both your posts together here to keep things tidy. To clarify, when playing tracks, does the audio completely stop or does it sound like it's breaking up?

In the meantime, I've enabled a trace on your account to help investigate. I would recommend trying a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

Additionally, I can also remove the Yamaha association from your Pandora account on my end to see if this will help. If you'd like to proceed with that option, please let me know. 

Tanner | Community Moderator

Let's share in Music + Podcasts

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