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Activating Premium Offer through Fetch Rewards

Jlh1977
Local Performer

I chose a reward with my points through Fetch Rewards. I picked Entertainment Magazine plus 3 free months of Pandora. I've yet to receive my 3 free months from Pandora, please help me resolve this issue. Thanks!

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

Pandora Update 03/09/21:

Hi everyone! 👋🏽

Please make sure to check your junk/spam folder to make sure your emailed reward isn't getting filtered from your inbox.

If you are still unable to locate your emailed reward, please comment on this thread and we will be happy to further assist from there.

Thanks!  

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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86 Replies

AdamPandora
Moderator
Moderator

@Jlh1977 Thank you for reporting this.

I have escalated your feedback, and the team in charge of that promotion will be contacting you privately via email to further assist with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

06jocelyn13
Local Performer

I also have this issue. I was given no instructions on how to cash this reward in from Fetch.

0 Kudos

AdamPandora
Moderator
Moderator

@06jocelyn13 Sorry for any trouble with that.

I will have the team in charge of that promotion contact you privately via email to further assist with this as well.

Thanks for your patience in the meantime.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Cwilliams1
Local Performer

I to chose this with my points through Fetch Rewards, and I've yet to receive my 3 free months from Pandora, please help me fix this. 

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AdamPandora
Moderator
Moderator

@Cwilliams1 I have escalated your feedback to the appropriate team.

They will be reaching out to you privately via email with more information, so please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

Formeits23
Local Performer

Hello, I’m also having trouble accessing my free premium access to pandora with the fetch deal. Please let me know what I can do to resolve this. Thanks!

0 Kudos

AdamPandora
Moderator
Moderator

@Formeits23 Thank you for reporting this. 🤝

I have escalated your feedback to the appropriate team.

They will be reaching out to you privately via email with more information, so please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

jowieiem
Local Performer

i haven’t received my reward either

0 Kudos

AdamPandora
Moderator
Moderator

Pandora Update 03/09/21:

Hi everyone! 👋🏽

Please make sure to check your junk/spam folder to make sure your emailed reward isn't getting filtered from your inbox.

If you are still unable to locate your emailed reward, please comment on this thread and we will be happy to further assist from there.

Thanks!  

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos

AdamPandora
Moderator
Moderator

@jowieiem Please check your junk/spam folder to ensure your emailed reward wasn't filtered from making it to your inbox.

In the meantime, I will also have someone from the team in charge of that promotion reach out to you directly via email to further assist.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Tfelts1391
Local Performer

I too am now having this issue

0 Kudos

AdamPandora
Moderator
Moderator

@Tfelts1391 I will have someone from the team in charge of this promotion reach out to you privately via email to help look into this further.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

XndrBar
Local Performer

Yes I’m having the same issue:( my email 

if they could respond to me there that would be awesome.

Moderator Edit: Removed Personal Info

0 Kudos

AdamPandora
Moderator
Moderator

@XndrBar No problem - I will have the team in charge of that promotion reach out to you via email as well.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

mariarazo7312
Local Performer

Hello! I am having the same issue, still no email

0 Kudos

AdamPandora
Moderator
Moderator

@mariarazo7312 I will have our team reach out to you privately via email to help look into this further.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Ceeizzit
Local Performer

I am also having this problem. 

0 Kudos

AdamPandora
Moderator
Moderator

No problem, @Ceeizzit.

I've let the team in charge of this promo know, and they will be contacting you privately via email to help look into this further.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Formeits23
Local Performer

I’ve checked my spam folder and have not yet received a message. Thanks!

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