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Ad Feedback - Ad causes app to crash

Shevabree
Local Performer

There is an All-State commercial that every time it plays while I am using the app it causes the app to crash and my phone to restart.

App up to date. OS up to date. Samsung note ultra 20.

No I will not upgrade to premium but if it doesn't stop I will stop using the app.

 

Moderator Edit: Edited title for clarity

Labels (1)
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3 Replies

AdamPandora
Moderator
Moderator

@Shevabree Thank you for reporting this.

I have escalated your feedback to our Ads team for further review.

In the meantime, running through these troubleshooting steps may also resolve the issue for you: Troubleshooting for Android Devices

If the ad plays again for you, please also try grabbing a screenshot of it if possible (before it causes your phone to restart).

Thanks so much for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

drabenold
Local Performer

😭the same thing is happening to me

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AdamPandora
Moderator
Moderator

@drabenold Thanks for reporting this.

To clarify, was this Allstate ad a visual ad, an audio ad, or a video ad with audio?

Also, is this happening on an Android device?

If so, can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Playlist Swap

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