There is an All-State commercial that every time it plays while I am using the app it causes the app to crash and my phone to restart.
App up to date. OS up to date. Samsung note ultra 20.
No I will not upgrade to premium but if it doesn't stop I will stop using the app.
Moderator Edit: Edited title for clarity
@Shevabree Thank you for reporting this.
I have escalated your feedback to our Ads team for further review.
In the meantime, running through these troubleshooting steps may also resolve the issue for you: Troubleshooting for Android Devices
If the ad plays again for you, please also try grabbing a screenshot of it if possible (before it causes your phone to restart).
Thanks so much for working with me on this. 🤝
@drabenold Thanks for reporting this.
To clarify, was this Allstate ad a visual ad, an audio ad, or a video ad with audio?
Also, is this happening on an Android device?
If so, can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Let me know what you can find out.