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Added account to Family Plan but it didn't upgrade

cbatsford
Local Performer

I have a family plan at 14.99/month.  I have 2 invited members.  

My work email is the second member (personal email is main accnt) and has worked for months - and recently my member account (not main accnt) dropped its sub to free/w sub.  This is second time this has happened...how to I reconnect the member sub?  Do I have to delete and reinvite?

accnt was dropped to free/w ads sub.

Thanks

 

Moderator Edit: Edited title for clarity

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1 Solution

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AdamPandora
Moderator
Moderator

@cbatsford It looks like there was a communication error in our system - I went ahead and fixed that on my end, so your account should now properly reflect Pandora Premium.

If this happens again down the line, please make sure to reach back out and let me know. 

Hope this helps! 😁

Adam | Community Moderator

Let's share music in the Playlist Swap

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5 Replies

AdamPandora
Moderator
Moderator

@cbatsford It looks like there was a communication error in our system - I went ahead and fixed that on my end, so your account should now properly reflect Pandora Premium.

If this happens again down the line, please make sure to reach back out and let me know. 

Hope this helps! 😁

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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cbatsford
Local Performer

perfect. all good now.  Thank you.

AdamPandora
Moderator
Moderator

@cbatsford Happy to hear that.

Hope we continue to see you around the Community! 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

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Nisainin
Local Performer

I’ve accepted the invite on my husband phone and it still acts like the free version with ads I’ve restarted the phone and that did not help.

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AdamPandora
Moderator
Moderator

@Nisainin I'm showing an invitation was sent, however it hasn't been accepted yet.

This being said, we've made a small change that should help.

Please have him try again and let me know if he continues to hear ads on his account.

Adam | Community Moderator

Let's share music in the Playlist Swap

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