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Ads While Casting

Laraswimm
Local Performer

Ads still pop up after I interact with an ad for an hour (or more) of ad-free music when I am casting to smart speakers. The countdown bar is still at the top, but the ads keep coming. 

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9 Replies

AdamPandora
Moderator
Moderator

@Laraswimm Thanks for sharing your experience on the Community.

Could you tell me a bit more about what is happening? Are you casting Pandora to smart speakers from a computer or a mobile device?

If you are on a computer, are you listening from:

    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  1. If you are on a mobile device, what is the make and model (and carrier, if applicable)?
  2. What is the make and model of the smart speakers you are using?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

Laraswimm
Local Performer

I am casting from a Google Pixel 2 (T-Mobile) on the app to a Google speaker (Google Home and Google Mini). 

IMG_20200904_095524.png

Let me know if you need any additional information. 

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AdamPandora
Moderator
Moderator

@Laraswimm Thanks for sending that over.

I have escalated this over to our engineers so they can take a closer look.

Keep an eye on this thread, as I will provide you with an update here when I receive more information from them.

Thanks for your patience in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

Laraswimm
Local Performer

Now casting isn't an option if I'm in an ad-free hour. 

Screenshot_20200923-171719.png

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AdamPandora
Moderator
Moderator

@Laraswimm I am going to pass your additional feedback along to our engineers.

This appears to be a separate issue now, however I would like for them to take a closer look at this as well to confirm.

Thanks again for all your patience with this!

Adam | Community Moderator

Let's share music in the Playlist Swap

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AtlantaD
Local Performer

Same exact thing happens to me.  Im currently in an "Ad-free hour" while casting... and I got an ad after the very first song

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AdamPandora
Moderator
Moderator

@AtlantaD Would it be possible to send over a screenshot of the next ad that plays when you are in an ad-free hour?

Also, please let me know the make and model of the device you are casting to.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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AtlantaD
Local Performer

3C1A35DE-03DD-4ECD-8CBE-1A2733E22E37.png

There y go. iPhone XR to google home 

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AdamPandora
Moderator
Moderator

@AtlantaD Thanks for following up.

Do you happen to remember what the audio of the ad that played was for as well?

I am going to escalate this over to our Ads team once I receive that information.

I appreciate your assistance with this! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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