Gift subscription redeemed on wrong account

[Blaine87]

I gifted my father a plus subscription and he accidentally redeemed it under my account instead of his. How can I change it to his account? Thanks, 

[AdamPandora]

@Blaine87 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for your patience in the meantime! 🤝

[droz1742]

I have this same issue. The gift recipient applied it to the wrong account. I submitted a ticket to support (Case #: 03286970) but have yet to hear back from anyone...

[AlyssaPandora · Accepted solution]

Hey there, @droz1742. 👋

Thanks so much for sharing the gift of Pandora Plus!

We did receive your email. I've checked in about this issue, and someone from our User Support team will be in touch with you soon regarding the gift subscription. 📬

Appreciate your patience. 🎧

[droz1742]

Support team has resolved this for me. Thank you for your help!

[AlyssaPandora]

No problem at all, @droz1742.

Happy listening! 🎶