App will not upgrade to premium

[Mandyzeee]

I have upgraded my subscription through apple, but my app will not upgrade.  I have deleted and reloaded the app, restarted my phone, gone through the website on my computer, but it will not upgrade.  Please help.

[MariaPandora · Accepted solution]

Hi @Mandyzeee !

Thanks for posting. I moved your post to our Susbcription space as it is more related to your situation.

I checked our system and it looks like you have an open case with our support team through email.

To avoid any cross-communication, we are going to follow up there. They will be contacting you privately via email to help look into this further.

Please keep an eye out for their message.

Thanks for your patience in the meantime!