Apple Subscription: Still receiving ads

[Tflynnsl18]

Anyone buy a subscription and not have it update on the app? Not sure but I got premium and can’t choose songs and ads still play. Almost 24 hours  after paying 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Czlata Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next ad you see?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

[jnperla-14]

I have received confirmation that my subscriptions has been paid, but I have not received the add free upgrade. Any fixes I have trouble shoot mostly everything. 

[MariaPandora]

Hi @jnperla-14 , welcome to the Pandora Community!

To keep things tidy, I moved your post to this thread - Apple Subscription: Still receiving ads thread.

I also checked the account linked to your profile and it appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account.

You may need to refresh your browser or restart the Pandora app to notice the change. 

Sorry for the trouble this may have caused and please let me know if there's anything else I can do for you.

[Allisan_b]

Got the plus subscription with my apple account. But not showing up in pandora? But shows up that I’ve been billed? 

[AdamPandora]

@Allisan_b I moved your post over to this existing thread: Apple Subscription: Still receiving ads

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account.

You may need to refresh your browser or restart the Pandora app to notice the change.

Let me know if you run into any other issues with this.

[Allisan_b]

Oooo thank you so much 😭❤️

[AdamPandora]

Always happy to help, @Allisan_b.

Enjoy the music!

[Jryhnglw]

I paid for subscription and its not showing i have an active subscription 

[AdamPandora]

@Jryhnglw I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Ralimiller]

I bought the $5.99 subscription today but it isn’t working on my account. It is in subscriptions on my IOS account and I received an email that I was charged, but I still can’t skip songs and I’m still getting ads.

[AdamPandora]

@Ralimiller I moved your post over to this existing thread: Apple Subscription: Still receiving ads

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account.

You may need to refresh your browser or restart the Pandora app to notice the change.

Let me know if you run into any other issues with this.

[Dakota2014]

I have reactivated my account with the premium plan upgrade.  I am still getting commercial breaks and limited skips.  I have tried reloading the app, but that has not worked.  Can you please review my account and correct this issue?

thanks!

[AdamPandora]

@Dakota2014 I believe you were able to resolve this on your end shortly after posting your message.

Let me know if there is anything else we can assist you with.

[Dakota2014]

Thanks, I have fixed it