Artist messaging on family plan (messaging turned off)

[bozknight55]

So out of the blue after years of paying for premium services I am starting to get messages from artists about “ here’s my new song” and such. 
I do have artist messages turned off on all my devices and it has appeared on each device and each one is signed in with a different account. 
Why is the happening? I’m paying for music not artists babbling. 

Signed out. Logged back in and no change. 
Can anyone help me get rid of this?

[AdamPandora · Accepted solution]

@bozknight55 The next time this happens can you please send me:

• a screenshot of what you are seeing when the message is playing
• the name of the station you are listening to when the message plays

Thanks for working with me on this.

[reard88]

I am getting the same issue I have tried updating the app, uninstalling and reinstalling.  I have the ad free plan but they keep playing artist ads despite the fact that I have them off for every station

[AdamPandora]

@reard88 The next time this happens can you please send me:

• a screenshot of what you are seeing when the message is playing
• the name of the station you are listening to when the message plays

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

[bozknight55]

This is what appears. The message says something about here is my new song
and then goes to the song. Then after the song the message plays again.
This happens frequently and because a loop.

Drew F

[AdamPandora]

Thank you for clarifying, @bozknight55.

A screenshot would be helpful in confirming what exactly you are seeing on your end.

The next time this happens can you please send me:

• a screenshot of what you are seeing when the message is playing
• the name of the station you are listening to when the message plays

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks again for working with me on this.

[reard88]

Today's country radio. I took a screen shot of you look at my listening yesterday it played like 6 messages from the artist (ads)

I disabled the message from artist over a week ago. 

[AdamPandora]

@reard88 Can you please reply back and send me the screenshot so I can take a look?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.