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Artist-only mode in Premium

rockerpgh
Underground

I keep getting kicked off artist-only-mode in Premium even though I am paid up.

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4 Replies

AdamPandora
Community Manager
Community Manager

@rockerpgh I am showing the account connected to your community profile is currently upgraded with a gift subscription to Pandora Plus - not Pandora Premium.

To clarify, are you also paying for a monthly or annual subscription to Pandora Premium?

If so, those payments are likely being made on an account registered under a different email address.

Let me know and I'll be happy to help escalate you over to our support team if that is the case. 

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rockerpgh
Underground
It sounds like you are correct, Adam. I started a monthly subscription to Premium through my iphone, and even that bumps me out of Artist-Only mode after a few songs.
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rockerpgh
Underground

You are correct, and hopefully you can implement a solution.

I upgraded to Premium on my iphone, but it does not allow me to get into Artists-Only mode.

On my Macbook it says I have a gift subscription to Plus. When I click on Upgrade to Premium, it says (pasted below):

Sorry. Pandora Premium isn’t available for this account.

AlyssaPandora
Community Manager
Community Manager

Hi, @rockerpgh. 👋

Based on your message, it sounds like you may have two Pandora accounts under different email addresses. You can only apply 1 subscription to an account at a time. I've gone ahead and escalated your issue to our team via email in case you have another paid account. 

Please keep an eye out for their email message soon. Thanks for your patience during this process. 📬

Alyssa | Community Manager
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