Billed by Apple - Upgraded to Premium but still shows Plus

[JMB15]

Why won’t my subscription kick in?

Moderator Edit: Edited title for clarity

[Dawitter]

Upgraded to premium but hasn’t kicked in and wont let me retrieve it on the app

[AdamPandora]

@Dawitter I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[SlasherV]

I have encountered this exact problem this morning. Billed Premium through Apple, it charged me, but the app(and web browser) still say Plus instead of Premium. I have sent an E-mail to support.

[AlyssaPandora]

Hey there, @SlasherV. 👋

Sorry for any inconvenience this has caused today.

A member of our team responded to your message and was able to take care of your issue. If you haven't received it yet, please check your spam / junk folder to make sure it didn't end up there.

Feel free to follow up with them via email. 

Hope this helps. 🎧

[Dylan9898]

I have the same issue and cannot access my premium, I’ve done all the above steps

[AdamPandora]

@Dylan9898 Sorry to hear that. We've made a small change that should help. Please try again and let me know how it goes.

[Terrance6969]

I upgraded to pandora premium yesterday from plus . still not working 

[AdamPandora]

@Terrance6969 It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

I apologize for any inconvenience. Let me know if you have any other questions.