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Billed by Google - Unable to upgrade to Premium

Local Performer

Hello, my app will not allow me to update it or upgrade to premium from plus. xx@ is my email. Can you make the changes for me? 

Moderator Edit: Removed Personal Info, Edited title for clarity

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Community Manager
Community Manager

@Regretsscum I do see you are currently upgraded to Pandora Plus through Google Play.

To upgrade to Pandora Premium on your Android device:

Pandora subscriptions purchased from Android devices are processed through Google Play, and are only available on a monthly basis.

  1. Open the Pandora app and sign in (if necessary).
  2. Go to Profile tab in the bottom navigation bar.
  3. Tap Upgrade in the top left corner, and select your preferred trial or subscription.
  4. Press Continue to select or enter your Google Play payment method.
  5. Check the box stating that you agree to the Payments for Google Play Terms of Service.
  6. Confirm the purchase by selecting Accept & Subscribe.

Note: If you have a PIN enabled for purchasing in Google Play, you may need to enter that code after selecting Accept & Subscribe.

If you're running into trouble, please let us know which steps are giving you trouble or if you receive an error message when upgrading. We're happy to take a closer look. 

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