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Family Plan - Unable to add newly created account

Local Performer

I recently started setting up a family account. I had hoped to make one of the accounts specific for my child. Unfortunately I had not seen the age limit on Pandora accounts, so when I entered the birth year I got a message saying that an account cannot be established. I deleted the invite to that email address and then reissued an invite back to that email address, as I would still prefer to use it as one of our six accounts. Now, when I follow the link i recieved saying that "you have been invited," I am getting an error message saying an account already exists for that email. I have tried the "forgot my password" hoping that I could somehow find a way to delete that email account from the system, but it doesn't even send me a password reset is like that email address is partially used...stuck in cyberspace...any ideas?

Moderator Edit: Edited title for clarity

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Community Manager
Community Manager

@rattletrpp I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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