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Billed for an account I closed 4 years ago

Froggy0420
Local Performer

I recently signed up for Pandora on my phone. It was about 4 months ago. I got the $12.99 plan. While doing my bank statement I started noticing 2 charges from Pandora, 1 for $10.89 and 1 for $12.99. I had no idea why I was getting charged for the $10.89 charge. When I looked at subscriptions on my Roku, my Smart tv, my phone, my computer, none of them listed a second account to Pandora. I tried different emails I had that were ACTIVE and if I didn't know the password I would reset it, all in trying to reload any account. Nothing came up. Then I remembered that when I lost my job 4 years ago I had had a Pandora Subscription on my work computer. That would account for the odd $ amount and the odd email address that I have no access to. I closed that account several times before we closed 4 years ago and I assumed they closed it. We switched banks in that time so I figured it was all taken care of. Since it's the same amount of money as something else I DO get every month I guess I never noticed all this time that I was being charged, or, they restarted it, charged me my old rate, and I'm being over billed. I have no way to tell, the bank account it was being charged on is closed, the email address it was charged on is closed, but I know for a fact that since we moved to this new bank we have been charged for it but I had no access to it until I signed up with new credentials in June this year.

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AdamPandora
Moderator
Moderator

@Froggy0420 Our support team has confirmed with me that they will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 🎧

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@Froggy0420 Our support team has confirmed with me that they will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 🎧

Adam | Community Moderator

Let's share music in the Music + Podcasts

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