Billed twice for gift subscription but did not receive it

[paulmig]

I'm  having a problem purchasing a gift subscription.  It seems to go okay until the end and then the screen gets stuck on "Select <>".  The problem is that it still billed my credit card, now twice.  Neither time did I or the recipient receive an email about the gift.  Support is saying they see no such transaction after I supplied all the details.  Here's my case #05491543.  Any assistance would be greatly appreciated.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@paulmig I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!