Can't join my family's premium plan

[arachnesweb]

I had a premium subscription, it expired last week.

My wife just upgraded her premium subscription to a family plan. She invited me. I have tried repeatedly to join, but it still shows me on the free plan.

How can I join the family plan and carry over my stations and playlists?

HELP!

[AdamPandora]

@arachnesweb Sorry for the trouble with your Premium Family plan.

If you are still experiencing issues with this, please have the main account holder of the subscription contact our support team for further assistance here.

Thanks for being a part of the community! 

[arachnesweb · Accepted solution]

As it turns out, he was trying to join on his phone. It might help to note someplace that that first interaction needs to be on a desktop. Once he got off the mobile device and used a desktop, he was able to setup his account and find his playlists.

Thank you, all is well!

[AdamPandora]

@arachnesweb Thank you for providing us with that update.

Enjoy the music!